Policy template

Refund and cancellation policy.

Clarify digital delivery and refund handling before launch. This is a template, not legal advice.

Digital download

Digital download clarity.

Because the product is delivered digitally, the final refund and cancellation rules should be stated clearly before purchase and aligned with Etsy or the checkout platform used.

If selling to EU/UK customers, confirm the right-of-withdrawal requirements for digital content with the platform or a qualified professional before publishing.

Support-first language

If a buyer has trouble downloading or printing files, invite them to contact support before leaving a review or requesting a refund. Add the final support contact here.